TERMS AND CONDITIONS OF SALE
All bookings of our trips, stays or activities are definitive once the quote has been signed and dated together.
The booking implies that the customer accepts the booking terms and conditions.
If the booking is made less than 35 days before departure, the full amount must be paid up front.
1/Tariffs & tax
Tariffs are given in Pacific Francs (CFP) or in Euros (€).
They may be changed at any time, with or without notice, according to our suppliers (hotels, air companies, land or sea transport companies) without Noumea Discovery Inbound being held liable.
Our prices include tax (TSS which is currently fixed at 5% and T.H.N. which varies according to hotel type). These taxes may change without notice. Any change in the tax rate will immediately result in an increase in our prices, without Noumea Discovery Inbound being held liable.
2/ Quotes and bookings
All requests for quotes and bookings must be sent to the following email addresses:
resa@noumeadiscovery.,nc ; contact@noumeadiscovery.nc
Booking requests are subject to availability of the services offered. Noumea Discovery Inbound cannot be held liable for any unavailable activity or service.
For all trips to the islands we strongly recommend that you come back to Noumea the day before any international flights. Neither Noumea Discovery Inbound nor Air Caledonie can be held liable for cancellations due to bad weather or any domestic flight cancellations.
3/ Prices
Only the activities and services specifically mentioned in the quote and the subsequent booking confirmation are included in the price. In particular, and unless otherwise stated, the following are not included in the price:
– international flights to and from New Caledonia
– insurance
– excess baggage
– drinks and meals
– optional excursions
– personal expenses (tips, telephone, various deposits)
– exceptional expenditure due to unforeseeable circumstances such as strikes or bad weather conditions.
4/ Payment & cancellation
Please contact us for conditions
5/ Travel documents
Travel documents (vouchers, itinerary, information) will be delivered to the client on arrival at Tontouta International Airport.
6/ Liability
According to the clause L211-16 of the Tourism Code, we cannot be held liable for any of the following: delay or impossibility to present required valid documents, loss of these documents, unforeseeable circumstances such as strikes, social disputes or bad weather conditions or any other Force Majeure events. Any trip that is cut short or stopped by choice of the participant, or any excursion or activity not used by the client, will not be reimbursed. These Terms and Conditions are subject to French law. Any legal action, lawsuit or proceedings against the company and/or the interpretation of this Contract will be brought to the relevant Commercial Court.
Cancellation policies of Air Caledonie Company
All modification fees per flight segment and per passenger: € 9
Modification or cancellation fees less than 48 hours before flight per flight segment and per passenger: € 11
Cancellation policies of Air Loyaute Company
All modification fees per flight segment and per passenger: € 9
Cancellation fees more than 48 hours before flight per flight segment and per passenger: € 10
Cancellation fees less than 48 hours before flight per flight segment and per passenger: € 10 + 25% of the ticket price
Hotel Cancellation policies
CHATEAU ROYAL BEACH RESORT & SPA
- 2 weeks before arrival: 1 night will be charged for a stay of less than 5 days
- 2 nights will be charged for a stay of more than 5 days
- Cancellation or modification less than 72 hours before arrival or no show: the total amount of the booking will be charged.
STARWOOD / MARIOTT HOTELS (MERIDIEN NOUMEA & ILE DES PINS / SHERATON DEVA RESORT)
- More than 7 days before arrival: no charge
- Less than 7 days before arrival: 1 night will be charged
- No show: 2 nights will be charged
- During peak season:
- More than 46 days before arrival: no charge
- Between 45 and 30 days before arrival: 1 night will be charged
- Less than 30 days before arrival or no Show: the full stay will be charged
LE LAGON
- 72 hours before arrival : 1 night will be charged
- Less than 72 hours before arrival : 3 first nights of the booking will be charged
GHNC HOTELS (BEAURIVAGE, LA NEA, KONIAMBO, MALABOU, KOULNOUE, TIETI)
- Within 7 days before arrival: 1 night will be charged
- Within 3 days before arrival (72 hours) 2 nights will be charged
- No Show: 3 nights will be charged
During peak season:
- Cancellation received before 17 December 2017: no charge applied
- Cancellation received between 18 December 2017 and 02 January 2018: the total amount will be charged
RAMADA
- More than 7 days before arrival: no charge
- Less than 7 days before arrival: 1 night will be charged
- No show: the total amount of the booking will be charged
CASA DEL SOLE
- 2 weeks before arrival : 2 nights will be charged
- 1 week before arrival : 3 nights will be charged
- No show : 4 nights will be charged
GUEST HOUSE AYURVEDA RASAYANA
- Cancellation less than 7 days before arrival: the total amount of the booking will be charged
LE DOMAINE DE MERANKI
- Cancellation less than 7 days before arrival: the total amount of the booking will be charged
LODGE TERRE DE SOLEIL
- Cancellation less than 7 days before arrival: the total amount of the booking will be charged
EVASION
- 2 weeks before arrival: 1 night will be charged for a stay of less than 5 days
- 2 nights will be charged for a stay of more than 5 days
- Cancellation or modification within 72hours or no show: the total amount of the booking will be charged
HOTEL DE POE
- For a stay from 1 to 3 nights : 100% of the booking will be charged if cancellation 72 hours before arrival
- For a stay of 3 nights and more : 100% of the booking will be charged if cancellation 7 days before arrival
- No show : 100 % of the booking will be charged
POE COTE LAGON
- Cancellation less than 7 days before arrival : the total amount of the booking will be charged
ENTRE PLAGE ET RIVIERE
- Cancellation less than 7 days before arrival : the total amount of the booking will be charged
BETIKURE PARC LODGE
- € 5 cancellation fee
- Less than 48 hours before arrival: 50 % of the booking will be charged
HIBISCUS
- 24 hours before arrival: no fee
- Less than 24 hours before arrival: 50% of the booking will be charged
REFUGE DU CERF
- Cancellation more than 48 hours before arrival : no fees
- Cancellation between 48 hours and 24 hours before arrival : the total amount of the booking (accommodation only) will be charged
- Cancellation tless than 24 hours before arrival : the total amount of the booking (accommodation and meals) will be charged
KA WABOANA LODGE
- Cancellation less than 24 hours before arrival: the total amount of the booking will be charged
KANUA TERA
- Cancellation 72 hours before arrival or no show : 1 night will be charged
OURE TERA BEACH RESORT
- Cancellation received within 2 weeks before prior arrival:
- 1 night cancellation fee for less than 5 days’ stay
- 2 night cancellation fee for a stay of more than 5 days
- Cancellation or change to booking received within 72h and no show: full stay will be charged
PARADIS D’OUVEA
- From 14 to 8 days before arrival: 50% of the cost of one night will be charged
- From 7 to 2 days before arrival: 1 night will be charged
- The day before arrival or no show: the total amount of the booking will be charged
During peak season :
- From 30 to 15 days before arrival : 50 % of a night will be charged
- From 14 to 8 days before arrival : 1 night will be charged
- From 7 to 3 days before arrival : 50% of the booking will be charged
- From 2 days before arrival and no show : the total amount of the booking will be charged
LE BEAUPRE
- Cancellation less than 72 hours before arrival: 1 night will be charged
- No show: 2 nights will be charged
OASIS DE KIAMU
- Cancellation less than 72 hours before arrival or no show: 1 night charged with public rate
DREHU VILLAGE
- Cancellation less than 72 hours before arrival or no show: 1 night will be charged
NENGONE VILLAGE
- Cancellation less than 72 hours before arrival or no show: 1 night will be charged